Frequently Asked Questions
At Alzary, trust and clarity are integral to everything we create.
Our FAQ section is thoughtfully curated to guide you through each step of your journey — from ordering and delivery to care details and ongoing support. We believe a refined experience begins with confidence, transparency, and informed choices.
How do I place an order?
Placing an order with Alzary is simple. Browse our collections, select your preferred size and colour, and add the item to your cart. Once you’re ready, proceed to checkout, enter your delivery details, and complete payment securely online. You’ll receive an order confirmation email once your purchase is successful.
How to order
- Visit the Alzary website and explore our collections
- Choose your desired item, size, and colour
- Add to cart
- Proceed to checkout
- Enter your shipping and payment details
- Confirm your order
That’s it — we’ll take care of the rest.
Do you offer international shipping?
Yes, Alzary offers international
shipping to selected destinations. Shipping availability, delivery times, and costs may vary depending on your location. Any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.
How long will my order take to arrive?
- UAE orders: Typically delivered within 2–5 business days
- International orders: Typically delivered within 7–14 business days, depending on your location and customs clearance
Please note that delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.
What is your returns and exchange policy?
We accept returns or exchanges within 7 days of receiving your order, provided items are unused, unworn, unwashed, and returned in their original condition with all tags attached.
Sale items and customized pieces are non-returnable.
For full details, please refer to our Returns & Exchanges Policy page.
How should I care for my Alzary pieces?
To preserve the quality and longevity of your Alzary pieces, we recommend:
- Following the care instructions on the garment label
- Hand washing or gentle machine washing where applicable
- Avoiding harsh detergents and excessive heat
- Air drying and storing garments properly
Proper care ensures your pieces remain beautiful and wearable for years to come.
How can I contact Alzary for support or enquiries?
You can reach us via email or through our contact form on the website. Our team aims to respond to all enquiries within 24–48 business hours.
Do you offer custom or bespoke pieces?
At this time, Alzary focuses on curated ready-to-wear collections. Custom or bespoke pieces may be available on a limited basis. For enquiries, please contact us directly to discuss availability.
Will the colours and details look exactly like the photos?
We make every effort to accurately display the colours, textures, and details of our pieces. However, slight variations may occur due to lighting, fabric characteristics, and individual screen settings. These variations are part of the natural beauty of each garment.
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